Return & Refund Policy
📦 Damaged or Defective Items
We take great care in packaging. If your item arrives damaged or has a defect, let us know within 48 hours of delivery.
Here’s how to get help:
- Email furrystories.crew@gmail.com
- Include your order number and a clear photo of the damage
We’ll evaluate your request and if eligible, send you a replacement.
Please note:
- Dented boxes or torn packaging due to shipping are not considered product damage if the product itself is intact.
- We do not offer replacements or refunds for items damaged through misuse, wear and tear, or accidents.
- We are not responsible for the damage caused by the shipping provider. We will assist in contacting the shipping provider and follow up with them.
📭 Lost or Stolen Packages
If your package is lost or stolen in transit, please reach out to us.
- We’ll assist you in contacting the shipping provider and may follow up with them directly.
- You may need to file a claim with the courier and/or a police report if the package cannot be located.
Please note: Lost or stolen packages are not covered under our Returns & Refund policy.
📭 Cancel Order
For any reason if FurryStories cancel the order (E.g. the product is out of stock, shipping issue etc), customers will receive the refund in 7 business days.
🔄 Policy Updates
We may update this Return & Refund Policy from time to time. The version on our website at the time of your purchase will apply.
By purchasing from FURRYSTORIES, you agree to the terms outlined above.