Shipping Information

🕒 Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched.
An order is officially “dispatched” when it’s handed to the carrier and on its way to you. During busier seasons or holidays, processing time could take longer.

🌍 Estimated Shipping Times

Once dispatched, delivery times vary depending on your location and shipping options. Below are average transit times by region:

 

🇭🇰 Hong Kong: 2–4 business days
🌏 Asia: 10–12 business days
🇺🇸 United States: 8–12 business days
🇨🇦 Canada: 9–14 business days
🇬🇧 United Kingdom: 10–12 business days
🇦🇺 Australia: 8–12 business days
🌏 Other International: 10–12 business days

✈️ Note: This does not include our 1-3 business days processing time. Customs inspections and holiday courier backlogs may cause unforeseen delays. We appreciate your patience while your package travels across the world.

We cannot guarantee delivery dates and is not liable for delays beyond our control. But rest assured, we’re here to support you throughout the process.

📬 Shipping & Delivery Disclaimer

Once your order leaves our hands, it’s in the care of the courier.
While we do everything we can to ensure timely delivery, delays due to customs, local carriers, weather, or holidays are out of our control.
We are not responsible for lost, stolen, or delayed packages once shipped. Please contact the shipping provider directly for delivery issues.

🚚 Incorrect Shipping Address

  • Shipping details are submitted to the courier based on the address provided at checkout, so please carefully review and confirm your shipping address, email, and contact information before submitting your order.
  • Customers are responsible for providing accurate shipping information at the time of order. If an incorrect or incomplete address has been entered, once the order and shipment have been confirmed, no further changes can be made.
  • Additionally, if no email address is provided, you will not receive order or shipping confirmation emails.

🧾 International Taxes and Duties

Whether or not you will get charged additional money form the customs in your country is out of our control. When you order an item from our store, you acknowledge that there is a possibility of additional charges once the package reaches your country. These fees are paid to your local carrier or government and are not collected by FURRYSTORIES, and thus cannot be refunded. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, please contact your country's custom office to learn more about the specific rules that apply to your location.

🔄 Policy Updates

We may update this Return & Refund Policy from time to time. The version on our website at the time of your purchase will apply.
By purchasing from FURRYSTORIES, you agree to the terms outlined above.